FAQs
What is OdaXpress?
OdaXpress is an online multivendor platform offering a wide range of groceries and pharmaceutical products for convenient shopping.
How do I place an order on OdaXpress?
Simply browse our website, add items to your cart, and proceed to checkout, or use our WhatsApp chat feature.
Does OdaXpress deliver to my location?
Currently we deliver to most locations within Jos. Enter your address at checkout to confirm delivery availability.
What payment methods are accepted?
We accept online payments, mobile transfers, and cash on delivery (selected locations only).
Can I order from multiple vendors in one purchase?
Yes, you can add products from different vendors to your cart and checkout all at once.
How long does delivery take?
Delivery times vary by location, but we aim to deliver groceries within 24 hours and pharmaceuticals as quickly as possible.
Are the pharmaceutical products authentic and safe?
Yes, we partner with certified pharmacies to ensure all products meet safety and authenticity standards.
How can I track my order?
Once your order is confirmed, you’ll receive updates via WhatsApp or email, including tracking details.
How do I contact customer support?
You can reach us via WhatsApp, email, or phone for any questions or assistance. Check our website for contact details.
Can I schedule a delivery for a specific date and time?
Yes, during checkout, you can select a preferred delivery date and time slot that suits your schedule in the notes section, but preferrably you can reach on WhatsApp.
Are there any discounts or promotions available?
We regularly offer discounts and promotions. Follow us on social media and check our website regularly for updates.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order before it is dispatched. Contact our support team immediately for assistance.
Do you offer subscription services for regular purchases?
Yes, we have subscription options for frequently purchased items like groceries and medicines. Check our website for details.
How do I become a vendor on OdaXpress?
Interested vendors can apply by contacting us and completing the registration process.